FAQ'S Dunas de Doñana, Playa Matalascañas

Official website

FAQ's (FREQUENTLY ASKED QUESTIONS)

CONSULT FOR ANSWERS

Are drinks included in the buffet?

At lunch and dinner, drinks are included: beers, soft drinks, house wine and water.

Do we have a gym or spa?

Unfortunately we still do not have a gym or spa in our facilities.

How much does parking cost?

On the surface: €10 / night
Underground: €12 / night

• No prior reservation
• They are hired at the reception on the day of your arrival
• They are subject to availability
• Only for hotel guests

What is the check-in-out time?

CHECK-IN: After 2:00 p.m. - CHECK-OUT: Before 12:00 p.m.

If you need to check out later, inquire at reception (T. 959 026 210) we have a “late check out” service, subject to availability until 8:00 p.m. with a cost of €25.

What are the restaurant hours?

Breakfast: 8:00 a.m. to 10:30 a.m. - Lunch: 1:30 p.m. to 3:30 p.m. - Dinner: 8:30 p.m. to 10:30 p.m.

If you have booked half board, you can choose lunch or dinner upon arrival, simply informing the reception.

What are our pool hours?

We have two swimming pools in our complex, one for adults and one for children, located at the end of the main hallway, their hours are from 11:00 a.m. to 8:30 p.m. uninterrupted.

Is cleaning included?

Cleaning is included every 3 nights, garbage is removed daily and if needed, towels are changed.
Additionally, you can hire additional cleaning service at the reception, these are the rates:

- Studio: €15/day
- One bedroom apartment: €15/day
- Two-bedroom apartment: €25/day

How far are we from the beach?

Our apartments are located next to the sea, just 100 meters away.

How much does bike rental cost?

1 hour: €4 - 2 hours: €7 - 1 full day (12 hours): €12

Hire at reception. Exclusive use for hotel guests

Can I bring my pet?

You can come with your dog (up to 10 kilos maximum and 1 dog per room) subject to availability and upon prior request.

This service costs €15 per dog/day.