FAQ'S Dunas de Doñana, Playa Matalascañas

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FAQ's (FREQUENTLY ASKED QUESTIONS)

CONSULT FOR ANSWERS

What types of accommodation does Dunas de Doñana offer?

At Dunas de Doñana, we offer a variety of accommodation options designed to suit your preferences and budget. We have everything from spacious studios to family apartments with private terraces, as well as two-bedroom apartments ideal for groups or families. If you’re looking for an apartment with sea views, don’t hesitate to check availability and choose the one that best suits your needs.

All our studios and apartments include a fully equipped kitchen, full bathroom with hairdryer, air conditioning, sofa bed, safe, television, fridge, and WiFi connection. In addition, you can request extra services at reception to make your stay even more comfortable and personalized.

What are the check-in and check-out times at our apartments in Matalascañas?

Check-in time is from 2:00 p.m., and check-out must be completed before 12:00 p.m.

If you need more time, you can ask at reception (tel. 959 026 210) about our late check-out service, available until 8:00 p.m. for an additional cost of €25 (subject to availability).

Is cleaning included in the apartments?

Yes, our apartments include cleaning every 3 nights. Trash is collected daily, and towels are replaced if needed.
If you prefer more frequent service, additional cleaning can be requested at reception with the following rates:

- Studio: €15/day
- One-bedroom apartment: €15/day
- Two-bedroom apartment: €25/day

Is Dunas de Doñana ideal for families?

Yes, Dunas de Doñana is a family-friendly hotel in Matalascañas offering a kids’ club, children's activities, and play areas. We also provide spacious, comfortable accommodations so the whole family can enjoy a relaxing and safe vacation.

Is Dunas de Doñana a pet-friendly accommodation?

Yes, at Dunas de Doñana, your dog is welcome (maximum 10 kg and 1 dog per room), subject to availability and prior request.

This service has a cost of €20 per dog/day.

Does the hotel include parking? What is the cost?

Yes, our aparthotel offers parking in Matalascañas exclusively for our guests. We offer two options:

- Outdoor parking: €10/night
- Underground parking: €12/night

Please note:
• No prior reservation is allowed
• Parking is booked directly at reception on the day of arrival
• Subject to availability
• Only available to hotel guests

How much does bicycle rental cost for guests?

We offer bicycle rental so you can explore the area comfortably:

- 1 hour: €4
- 2 hours: €7
- Full day: €12

This is an exclusive service for guests and can be arranged at reception.

Does the hotel have a gym?

Yes, the hotel has a gym. If you’re looking for a gym in Matalascañas to keep up with your fitness routine during the holidays, at Dunas de Doñana you’ll find a well-equipped space to work out comfortably throughout your stay.

What are the pool hours?

Our holiday complex in Matalascañas features two pools: one for adults and one for children, perfect for enjoying the sun and good weather. Both are located at the end of the main hallway and are open from 11:00 a.m. to 8:30 p.m. without interruption.

What are the buffet restaurant hours?

The buffet restaurant at our holiday apartments is open during the following hours:

- Breakfast: 8:00 a.m. to 10:30 a.m.
- Lunch: 1:30 p.m. to 3:30 p.m.
- Dinner: 8:30 p.m. to 10:30 p.m.

If you’ve booked half board, you can choose between lunch or dinner when you check in—just let reception know.

Are drinks included in the buffet?

Yes, during lunch and dinner services at our family-friendly hotel, drinks are included: beer, soft drinks, house wine, and water.

How far are we from the beach?

Our apartments are located right by the sea, just 100 meters from the amazing beach of Matalascañas.

What beaches can you visit near Matalascañas?

From Dunas de Doñana, you’re just a short drive from some of the best beaches near Matalascañas, such as Playa de Castilla, Playa del Asperillo, Mazagón, Cuesta Maneli, or Playa de La Bota.

All of them are part of the spectacular Huelva coastline, with over 60 km of unspoiled beaches, perfect for relaxing and connecting with nature.

What activities can be done near Dunas de Doñana?

You can visit the Doñana National Park, go on horseback or 4x4 excursions, explore the unspoiled beaches of Huelva, visit the village of El Rocío, and discover the unique landscape of the Río Tinto.